Reference

What You Agree to When You Use fatihtoto

These terms set out the rules that apply when you open an account, fund it via DANA, OVO, or GoPay, and access any part of the fatihtoto lobby.

Applies to all account holdersCovers DANA, OVO, GoPay depositsSubject to local law and eligible regionsUpdated terms supersede earlier versions

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HOW WE HANDLE THIS

Our Obligations Under These Terms

These terms are a two-way commitment. Here is how we hold up our side — the practices we follow to keep your account data, payment records, and access rights handled correctly. Every item below is something you can hold us to.

Data Retention

We keep your account and transaction records for as long as required by applicable regulations. You can request a summary of what we hold by contacting support in writing.

Account Security

Your login credentials and linked wallets — DANA, OVO, GoPay — are protected under our access control policy. We never share your wallet details with third parties outside payment processing.

Cookie and Session Terms

We use session cookies to keep you logged in and to track your deposit flow. You can manage cookie preferences in your browser, though some account functions depend on session cookies being active.

How to Request Changes

To update your registered name, linked wallet, or contact details, submit a request through live chat or email with supporting ID. Changes take effect once our team verifies the documents.

How These Terms Govern Your Account

fatihtoto Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account on fatihtoto, you enter into a binding agreement with us. These terms cover everything from account creation and wallet top-ups to how we handle disputes and what happens if your account is suspended. You must be of eligible age and in

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a region where access is permitted by local law before creating an account. We reserve the right to update these terms at any time. When we do, we publish the revised version on this page and the updated date reflects the change. Continued use of your
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account after a revision means you accept the new terms. Your account is personal — it cannot be transferred, sold, or shared. We link each account to a verified identity, and any wallet you add (DANA, OVO, or GoPay) must match the name on your registered
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profile. Mismatches will put your withdrawal requests on hold until identity is confirmed. If you fund your account and later dispute a transaction that was processed correctly under these terms, our records and payment logs serve as the reference point. Contact our support team before raising
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any external dispute so we can resolve it directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If something in these terms is unclear — or if you want to request a copy of your account data, flag a suspected error, or ask about eligibility in your region — our support team handles these directly. We do not route terms queries through automated replies alone. Real agents review your request and respond in writing so there is a documented trail.

Common Questions About These Terms

These are the questions our account holders ask most often about the rules that govern their account. If your question is not covered here, live chat is the fastest way to get a specific answer.

Yes, we update these terms when needed. The revised version goes live on this page with the updated date. Continuing to use your account after that date means you accept the changes.

We verify wallet ownership to prevent fraud and to make sure withdrawals go to the right person. A name mismatch puts your withdrawal on hold until you submit matching identity documents.

No. Each account is tied to one verified individual. Sharing access violates these terms and can lead to the account being suspended, along with any pending withdrawal requests.

Multiple accounts per person are not permitted. If we detect duplicates linked to the same identity or wallet, we will close the secondary account and review any transactions made through it.

Send a written request through our email support channel. We will compile your account and transaction history and send it back within the timeframe set by applicable data-handling requirements.

Access depends on local law and is available only in eligible regions. We recommend checking whether online account activity of this kind is permitted under the rules that apply where you are.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountRegister InfoFatihtoto Glossary InfoBandarQ Online Room

What You Agree to When You Use fatihtoto

Our Obligations Under These Terms

Reach Us About Your Terms Questions

Common Questions About These Terms

01 Do these terms change, and will I be notified?

02 Why does my DANA or OVO name need to match my account profile?

03 Can I share my account with someone else?

04 What happens if I open more than one account?

05 How do I get a copy of my account data?

06 Is access to fatihtoto available everywhere in Indonesia?

Terms & Conditions

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